Commonly Asked Questions
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| 1. | What do I do if I haven’t received a dividend statement? |
New Zealand Shareholders please contact Telecom's share registry: Australian Shareholders please contact the Australian registry: United States Shareholders please contact the United States registry: |
| 2. | Who should I contact if there is an error on my dividend statement? |
New Zealand Shareholders please contact Telecom's share registry: Australian Shareholders please contact the Australian registry: United States Shareholders please contact the United States registry: |
| 3. | How do I change my address? |
New Zealand holders, please click here: If you are an Australian CHESS shareholder, please contact your broker. Other Australian shareholders, please click here: ADR holders, please contact |
| 4. | How do I change my payment method? |
New Zealand holders, please click here: Australian shareholders, please click here: ADR holders, please contact |
| 5. | Why have I been charged withholding tax on my dividend? |
Non-resident withholding tax is deducted from New Zealand income received by non-residents. It is charged at different rates; for example, dividends paid to Australian residents are taxed at 15%. Dependent on the level of imputation credits attached to dividends, Telecom will pay supplementary dividends to non-resident shareholders. Supplementary dividends offset the effect of non-resident withholding tax. Telecom receives from the Inland Revenue Department a tax credit equivalent to supplementary dividends and there is, accordingly, no disadvantage to New Zealand resident shareholders. Some non-resident shareholders whose dividend income is taxable can claim a tax credit for the non-resident withholding tax which has been deducted. Please see the New Zealand Inland Revenue Department website for more information about non-residents withholding tax: http://www.ird.govt.nz For ADR holders, please request for your broker to contact the Bank of New York Mellon tax reclamation service. |
| 6. | Why am I not being paid quarterly? |
Dividends are now paid semi-annually in accordance to its dividend policy. This change occurred from the FY12 financial year. |
| 7. | Can I get my dividend credited directly to a bank account? |
Yes. For New Zealand holders, please click here: For Australian shareholders, please click here: For ADR holders, please contact The Bank of New York |