Commonly Asked Questions

1.What do I do if I haven’t received a dividend statement?
 

New Zealand Shareholders please contact Telecom's share registry:
Computershare Investor Services Limited
Private Bag 92119, Auckland 1142
Ph 09 488 870, Fax 09 488 8787
NZ toll free 0800 737 100
Email: enquiry@computershare.co.nz

Australian Shareholders please contact the Australian registry:
Computershare Investor Services Pty Limited
GPO Box 2975EE, Melbourne
Ph 03 9415 5000, Fax 03 9473 2500
Email: melbourne.services@computershare.com.au

United States Shareholders please contact the United States registry:
The Bank of New York
US Toll Free: 1-888-BNY-ADRS
Email: shrrelations@bnymellon.com


2.Who should I contact if there is an error on my dividend statement?
 

New Zealand Shareholders please contact Telecom's share registry:
Computershare Investor Services Limited
Private Bag 92119, Auckland
Ph 09 488 8777, Fax 09 488 8787
NZ toll free 0800 737 100
Email: enquiry@computershare.co.nz

Australian Shareholders please contact the Australian registry:
Computershare Investor Services Pty Limited
GPO Box 2975EE, Melbourne
Ph 03 9415 5000, Fax 03 9473 2500
Email: melbourne.services@computershare.com.au

United States Shareholders please contact the United States registry:
The Bank of New York
US Toll Free: 1-888-BNY-ADRS
Email: shrrelations@bnymellon.com


3.How do I change my address?
 

New Zealand holders, please click here:
New Zealand shareholders

If you are an Australian CHESS shareholder, please contact your broker.

Other Australian shareholders, please click here:
Other Australian Shareholders

ADR holders, please contact
The Bank of New York US Toll Free: 1-888-BNY-ADRS
Email through website at: www.adrbny.com


4.How do I change my payment method?
 

New Zealand holders, please click here:
New Zealand shareholders

Australian shareholders, please click here:
Australian shareholders

ADR holders, please contact
The Bank of New York US Toll Free: 1-888-BNY-ADRS
Email through website at: www.adrbny.com


5.Why have I been charged withholding tax on my dividend?
 

Non-resident withholding tax is deducted from New Zealand income received by non-residents. It is charged at different rates; for example, dividends paid to Australian residents are taxed at 15%.

Dependent on the level of imputation credits attached to dividends, Telecom will pay supplementary dividends to non-resident shareholders. Supplementary dividends offset the effect of non-resident withholding tax. Telecom receives from the Inland Revenue Department a tax credit equivalent to supplementary dividends and there is, accordingly, no disadvantage to New Zealand resident shareholders. Some non-resident shareholders whose dividend income is taxable can claim a tax credit for the non-resident withholding tax which has been deducted.

Please see the New Zealand Inland Revenue Department website for more information about non-residents withholding tax: http://www.ird.govt.nz

For ADR holders, please request for your broker to contact the Bank of New York Mellon tax reclamation service.


6.Why am I not being paid quarterly?
 

Dividends are now paid semi-annually in accordance to its dividend policy. This change occurred from the FY12 financial year.


7.Can I get my dividend credited directly to a bank account?
 

Yes.

For New Zealand holders, please click here:
New Zealand shareholders

For Australian shareholders, please click here:
Australian shareholders

For ADR holders, please contact The Bank of New York
US Toll Free: 1-888-BNY-ADRS
Email through website at: www.adrbny.com


8.Where can I get a copy of the latest annual report?
 

Please drop us an email at investor-info@telecom.co.nz or call us on one of the toll-free numbers below:

Australia - 1800 123 350
Canada - 1800 280 0398
Hong Kong - 800 962 867
New Zealand - 0800 737 500
Singapore - 800 641 1013
United Kingdom - 0800 960 283

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